Shipping Policy

Purchases are shipped from our respective warehouse from India by reputed logistics service providers. Please allow following number of days for delivery from receipt of your order.

• For International orders (Outside India) – All International orders are processed within 1 business day (except for Public Holidays & Sundays). You can expect delivery of the order within 4-9 business days.
• We offer free international shipping for all orders of value 99 CAD$ and above. For orders of less than 99 CAD$, there is a flat shipping charge of 25 CAD$.

Custom charges and handling rates if applicable, will be shared at the time of delivery by the logistics service provider. Please find below the terms and conditions pertaining to Custom and Handling charges –
• Your shipment could be subject to Customs Duty Charge / Import Duty / Other applicable government taxes on arrival in the destination country.
• Check the tentative Customs Duty Charge / Import Duty / Other applicable government taxes on the Canadian government portal https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html
• These charges will have to be borne by the customer. The Indie Earth is not liable to pay them under any circumstances.
• The shipping charges mentioned in the total order value does not include these charges.
• If the customer refuse to pay the liable shipment custom charges or not respond to the shipment delivery request mail. Shipment can be hold/wait for custom clearance for 4-5 business days. After this period shipment will automatically return to its destination country.
• If the customer refuses to pay the liable shipment custom charges upon its arrival in the destination country the brand will deduct complete shipping and return duty charges from the customer order value while processing the refund within 10-15 working days.
• ORDER DELIVERIES WILL BE MADE BETWEEN 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays

Shipping Charges
• For International Orders (Outside India): We offer free international shipping for all orders of value 99 CAD$ and above. For orders of less than 99 CAD$, there is a flat shipping charge of 25 CAD$.

Returns and Refunds
At The Indie Earth, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
• The Indie Earth is not responsible for any damage caused after delivery.
• In case of receiving damaged product in shipping. All you need to do is email us at connect@theindieearth.ca or message us at +1(437)747 7247 (WhatsApp Only) within 24 hours of delivery along with your order id, images of package and product.
• Returns and exchanges requests will be subject to checking and vetting by The Indie Earth.

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